Curriculum Vitae

Profile

• Self-motivated, enthusiastic, creative leader and experienced project manager;
• Bilingual (English and French);
• Solid conceptual & analytical skills; goal-oriented; flexible; dynamic; problem-solver; strong interpersonal skills; confident public speaker; works well independently & collaboratively.

KEY Work Experience

February 2008 to present
Project Manager
IC Axon (Montreal)

Achievements include:

• Lead multimedia project teams of 4-15 on a daily basis
• Manage 15-25 active projects on an ongoing basis, averaging $1.5M USD in annual sales
• Work closely with key stakeholders and groups, including: client project teams, external vendors and resources, and internal sales and production personnel

Responsibilities include:

• Multi-project management
• Follow projects from start to finish, ensuring consistency in design management, customer and team communication, and change requests related to the project; 
• Produce and document project timelines, budgets, schedules, and resource needs.
• Client management
• Respond to client requests;
• Keep customer project teams aware of ongoing activities and project status;
• Manage change requests and scope assessments.
• Product development
• Participate in the initial concept of products in accordance with client needs and project specifications;
• Ensure internal quality reviews on all deliverables and validate that the product being developed meets all client expectations, standards and guidelines;
• Identify and resolve project and resource issues quickly and effectively.
• Team management and coaching
• Guide and coordinate daily activities with appropriate managers and resources;
• Day-to-day management of personnel and external contractors and resources;
• Mentor graphic artists, web developers, systems developers, instructional designers and other resources in project challenges;
• Promote best practices, reuse of content, and high quality projects.

November 2007 to present
e-Learning Consultant (Self-employed)

Current clients include:

• Bayer HealthCare
• McGill University
• Church & Dwight Canada

January 2008 to August 2008
Multimedia Techniques Instructor
ilasallecampus (a division of LaSalle College), Montreal

Courses taught:

• Estimation and Commercialisation of multimedia
  (aka Multimedia Project Management)
• Visual Design for Multimedia
• Interactive Multimedia Screenwriting

March 2006 to November 2007
(Senior) Learning Technologist
Centres of Expertise, VIA Rail Canada Inc. (Montreal)

Achievements included:

• Implemented processes of training evaluation and on-the-job performance assessment;
• Introduction of video-based learning and implementation of a Virtual Classroom solution to 3,500 users across the network;
• Maximized knowledge transfer, increased audience retention, and contained costs by implementing new learning strategies such as gaming and simulations.

Responsibilities included:

• Multi-project management: supervise all design and technology-related projects;
• Human resources development: coaching, supervision, and training of team members;
• Production of interactive, cost-effective, compliant online courses:
• Work in close collaboration with SMEs to develop instructional materials;
• Develop instructional objectives, detailed storyboards and course structures;
• Brand and customize learning programs to VIA Rail’s culture and objectives;

• Best practices:  Assess new learning strategies, technologies and business practices to increase access, efficiency and quality of learning programs;

• New media integration: introduce home-grown video learning and manage company-wide video production, and implement web collaboration software to 500+ users;
• Communication strategy: create communication and publication design templates and oversee their use throughout the organization;
• Key stakeholder and partnership development:  nurture relationships with external vendors, service providers and business partners;
• ROI (Return on Investment) and learning impact: plan, evaluate, recommend and implement a system to evaluate the quality, and effectiveness of learning programs. Use reports and feedback to make improvements;
• Targeted program development: identify and develop training curricula to target specific learner populations (e.g. management, sales, unionized)

2004 to March 2006
Instructional Multimedia Designer
IST Customer Support, McGill University (Montreal)

Achievements included:

• Initiated University-wide use of e-Learning programs for training of faculty and staff;
• Lead the Training group in implementing e-Learning programs;
• Streamlined the training development process by researching and recommending rapid authoring tools and by creating reusable templates for e-Learning development.

Responsibilities included:

• Assessment of organizational capacity and readiness to delivery e-Learning programs through needs assessment, project management and ROI evaluation;
• Leadership and coaching: Act as a team lead to support internal team of 8 instructional designers and learning professionals in the creation of e-Learning programs;
• Collaborate with internal stakeholders and Content Experts (SMEs) to develop instructional materials and processes;
• Project management: Apply a case-study approach to plan, design, develop, deliver and evaluate training products;
• Introduction of new learning strategies: Instructional design and technical development of CD-ROM-based e-Learning programs for McGill University administrative staff and academic faculty. 
• Training facilitation: Deliver in-house training to faculty and staff on various software applications.

Previous experience includes:

Student Health Services, McGill University (Montreal), 2005-2006:

• Designed self-running, customized CD-ROM-based educational programs about student health and wellbeing.

WebHelp Global Services (Montreal), 2003:

• Sales and support for customers of Rogers Digital Cable services.

Oakdale Community Centre (Toronto), 2001-2002:

• Delivered educational programs for local students about Science and Technology.

The Linden School (Toronto), 1998-2002:

• Delivered one-on-one and group training to faculty on various software applications and organizational IT processes; System-wide technical resource for students, faculty and administrators;

Professional Development

• Advanced Written and Conversation French for the Workplace, Les Cours d’anglais Virtuels : 2007
• Certificate in Macromedia Flash Application Development : 2005
• Adobe FrameMaker : 2004
• Banner Finance, Student & HR Information Systems : 2004
• Certificates in PhotoShop, PageMaker & Front Page : 1999-2000
• HTML, C/C++ Certification : 1998

SUMMARY OF technical QUALIFICATIONS

Graphic Design	Adobe Acrobat, FrameMaker, Illustrator, InDesign, PageMaker, PhotoShop; CorelDraw; Jasc Paint Shop Pro; Macromedia Fireworks, Freehand; Microsoft Publisher; Quark Xpress; RoboScreenCapture; SnagIT
Learning Technologies	AICC and SCORM specifications; Virtual collaboration systems: Elluminate, Adobe Connect (Breeze), WebEX, Saba Centra; Rapid development tools: Articulate, FlashForm, Raptivity, ToolBook; Learning Management Systems: WebCT, CE and Vista; IBM Lotus Learning Management System and LCMS
Multimedia	Adobe Premiere; Apple iMovie; Audacity; Avid Media Composer; Camtasia Studio; Macromedia Captivate (RoboDemo), Flash; SoundForge studio
Programming	JavaScript; ActionScript 1.0 & 2.0; HTML, DHTML; XML; CSS; some Perl, Java , PHP, Visual Basic, C/C++
Web Development	Adobe GoLive; Macromedia Dreamweaver; Microsoft FrontPage; FTP (CuteFTP, WS_FTP, AceFTP, etc.)
General	Microsoft Suite; Works Suite; Lotus Suite; Comfortable with both Windows and Mac environments

Education

• Graduate Diploma in Management (Operations Management)
  In progress (expected 2011), McGill University, Montreal
• Certificate in Human Resources Management (Training & Development),
  Incomplete, McGill University, Montreal
• Bachelor of Arts (English – Cultural Studies)
  McGill University, Montreal

Achivements

• Top Management Performer (VIA Rail Canada, 2006)
• 1 of 5 recipients of the Reynolds Atelier (McGill University)
• Recognized "Mentor" of Information and Communications Technology (Certificate, Government of Canada, 2001)

 

Soundbites

Feedback & Recommendations

Alexandra consistently envisions and implements outstanding
communications strategies.  Her polished professionalism and expertise in the realm of branding, design, and content development will leave you, and your customers, delighted rather than merely satisfied.

• Orla Hegarty, School of Business, Ryerson University (Toronto)

Alexandra did an outstanding job with graphic design for the Canadian Banner Users Conference. She made us look so professional.

• Communications Manager, McGill University (Montreal)

 

More 'me' on the web

Online profiles and resources

+ My company (IC Axon)
+ LinkedIn profile (includes more testimonials)

 

Get in touch

Contact

+ Email: alexandrakp [at] gmail.com

+ Phone: (514) nine nine four - nive five six two

 

© Alexandra Kapelos-Peters, 2000-2009.
Last updated September 2009.