Curriculum Vitae

Profile

• Self-motivated, enthusiastic, creative leader and experienced project manager;
• Bilingual (superior English and excellent French communication skills);
• Solid conceptual & analytical skills; detail-oriented, organized; problem-solver; strong interpersonal skills; confident public speaker; works well independently & collaboratively.

KEY Work Experience

February 2008 to Present
Project Manager
IC Axon (Montreal)

November 2007 to Present
e-Learning Consultant (Self-employed)

Current clients include:

• Bayer HealthCare
• McGill University
• Church & Dwight Canada

January 2008 to Present
Multimedia Techniques Instructor
ilasallecampus (a division of LaSalle College), Montreal

Courses taught:

• Estimation and Commercialisation of multimedia (aka Multimedia Project Management)
• Visual Design for Multimedia
• Interactive Multimedia Screenwriting

March 2006 to November 2007
(Senior) Learning Technologist
Centres of Expertise, VIA Rail Canada Inc. (Montreal)

Achievements include:

• Implemented processes of training evaluation and on-the-job performance assessment;
• Introduction of video-based learning and implementation of a Virtual Classroom solution to 3,500 users across the network;
• Maximized knowledge transfer, increased audience retention, and contained costs by implementing new learning strategies such as gaming and simulations.

Responsibilities include:

• Multi-project management: supervise all design and technology-related projects;
• Human resources development: coaching, supervision, and training of team members;
• Production of interactive, cost-effective, compliant online courses:
• Work in close collaboration with SMEs to develop instructional materials;
• Develop instructional objectives, detailed storyboards and course structures;
• Brand and customize learning programs to VIA Rail’s culture and objectives;

• Best practices:  Assess new learning strategies, technologies and business practices to increase access, efficiency and quality of learning programs;

• New media integration: introduce home-grown video learning and manage company-wide video production, and implement web collaboration software to 500+ users;
• Communication strategy: create communication and publication design templates and oversee their use throughout the organization;
• Key stakeholder and partnership development:  nurture relationships with external vendors, service providers and business partners;
• ROI (Return on Investment) and learning impact: plan, evaluate, recommend and implement a system to evaluate the quality, and effectiveness of learning programs. Use reports and feedback to make improvements;
• Targeted program development: identify and develop training curricula to target specific learner populations (e.g. management, sales, unionized)

2004 to March 2006
Instructional Multimedia Designer
IST Customer Support, McGill University (Montreal)

Achievements included:

• Initiated University-wide use of e-Learning programs for training of faculty and staff;
• Lead the Training group in implementing e-Learning programs;
• Streamlined the training development process by researching and recommending rapid authoring tools and by creating reusable templates for e-Learning development.

Responsibilities included:

• Assessment of organizational capacity and readiness to delivery e-Learning programs through needs assessment, project management and ROI evaluation;
• Leadership and coaching: Act as a team lead to support internal team of 8 instructional designers and learning professionals in the creation of e-Learning programs;
• Collaborate with internal stakeholders and Content Experts (SMEs) to develop instructional materials and processes;
• Project management: Apply a case-study approach to plan, design, develop, deliver and evaluate training products;
• Introduction of new learning strategies: Instructional design and technical development of CD-ROM-based e-Learning programs for McGill University administrative staff and academic faculty. 
• Training facilitation: Deliver in-house training to faculty and staff on various software applications.

Previous experience includes:

Student Health Services, McGill University (Montreal), 2005-2006:

• Designed self-running, customized CD-ROM-based educational programs about student health and wellbeing.

WebHelp Global Services (Montreal), 2003:

• Sales and support for customers of Rogers Digital Cable services.

Oakdale Community Centre (Toronto), 2001-2002:

• Delivered educational programs for local students about Science and Technology.

The Linden School (Toronto), 1998-2002:

• Delivered one-on-one and group training to faculty on various software applications and organizational IT processes; System-wide technical resource for students, faculty and administrators;

Professional Development

• Advanced Written and Conversation French for the Workplace, Les Cours d’anglais Virtuels : 2007
• Certificate in Macromedia Flash Application Development : 2005
• Adobe FrameMaker : 2004
• Banner Finance, Student & HR Information Systems : 2004
• Certificates in PhotoShop, PageMaker & Front Page : 1999-2000
• HTML, C/C++ Certification : 1998

SUMMARY OF technical QUALIFICATIONS

Learning Technologies

• AICC and SCORM specifications
• Virtual collaboration systems: Elluminate, Adobe Connect
  (Breeze), WebEX, Saba Centra
• Rapid development tools: Articulate, FlashForm, Raptivity,
  ToolBook
• Learning Management Systems: WebCT, CE and Vista; IBM Lotus Learning Management System and LCMS;

Graphic & Document Design

• Adobe Acrobat, FrameMaker, Illustrator, InDesign, PageMaker, PhotoShop
• CorelDraw
• Jasc Paint Shop Pro
• Macromedia Fireworks, Freehand
• Microsoft Publisher
• Quark Xpress
• RoboScreenCapture
• SnagIT

Web Development

• Adobe GoLive
• Macromedia Dreamweaver
• Microsoft FrontPage
• FTP (CuteFTP, WS_FTP, AceFTP, etc.)

Multimedia

• Adobe Premiere
• Apple iMovie
• Avid Media Composer
• Camtasia Studio
• Macromedia Captivate (RoboDemo), Flash
• SoundForge studio
• Audacity

Programming

• JavaScript
• ActionScript 1.0 & 2.0
• HTML, DHTML
• XML
• CSS
• some Perl, Java , PHP, Visual Basic, C/C++

General

• Microsoft Suite; Works Suite; Lotus Suite
• Comfortable with both Windows and Mac environments

Education

• Certificate in Human Resources Management (Training & Development)
  Expected December 2008
  McGill University, Montreal
• Bachelor of Arts (English - Cultural Studes)
  April 2008
  McGill University, Montreal

Achivements

• Top Management Performer (VIA Rail Canada, 2006)
• 1 of 5 recipients of the Reynolds Atelier (McGill University, 2004)
• Recognized "Mentor" of Information and Communications Technology (Certificate, Government of Canada, 2001)

© Alexandra Kapelos-Peters, 2000-2008.
Last updated 3-February-2008.